We would like to thank you for shopping with Savvy Medical Scrubs. If for some reason you need to return or exchange an item, you have 14 business days to return or exchange your order. Unfortunately, after 14 business days we will not be able to honor your refund or exchange. To start a return, please contact us at firstname.lastname@example.org or via the contact us form. Items sent back to us without requesting a return will not be accepted.
To be eligible for a return, your item must be unused/not worn, unwashed, in the same condition that you received it, must be in the original packaging with tags attached, odor and stain free.
We will notify you once we have received and inspected your return. If approved, you will automatically receive a refund to your original form of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
All returns are at the cost of the customers. Original shipping cost is non-refundable and will be deducted from your refund. We will only pay return shipping and replace items if they are defective or damaged upon arrival.
ITEMS THAT CAN NOT BE EXCHANGED OR RETURNED
Embroidered garments are not returnable unless we have made an error in embroidering your garment. Due to health codes, compression socks and medical instruments may not be returned or exchanged except in the case of a manufacturer’s defect.
You may exchange items for a different size or color if the item is in stock within 14 business days. If the item has to be ordered, other fees may apply.
You may cancel a paid order up to 2 hours after purchase during business hours, during Monday-Friday (excluding the holiday or weekends) no questions asked. If you decide to cancel your order after 2 hours have gone by, you will not be eligible for a refund until the items have shipped to you and you have gone through the process of our RETURN POLICY (See above).
If you are shipping an item over $50, we encourage you to use a trackable shipping service such as USPS or purchase shipping insurance. We don't guarantee that we will receive your returned item.
Mail all packages & correspondences to the address below:
Savvy Medical Scrubs, LLC
753 Robert Blvd
Slidell, La 70458