FAQs

You may place orders anytime online via our website at www.savvymedicalscrubs.com. 24/7.

You can refer to our SIZE CHART for more details

We accept all major credit cards. Unfortunately, we do not accept PayPal, bank transfers, or money orders. When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.

If you have not received a tracking number within 7 business days, please email us at info@savvymedicalcrubs.com. Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-3 business days.

Yes, you are able to cancel your order with no penalty! You must cancel your order before it ships. You may cancel a paid order up to 8 hours after purchase during business hours, Monday-Friday (excluding the holiday or weekends). If you decide to cancel your order after 8 hours, you will not be eligible for a refund until the items have shipped to you and you have gone through the process of our RETURN POLICY. Please keep in mind we are closed on Saturday, Sunday and major Holidays.

Yes, we offer refunds within 7 business days of purchase if you are not satisfied with your purchase. We offer a 100% money back guaranteed if the product arrives defective or damaged. Please email us through the "contact us" section prior to returning items.

The customer is responsible for any charges associated with shipping of returned merchandise. Once we have received and inspected the product, a refund of the full amount of your original purchase will be applied to your account. Please include full name, email address, contact number, and order number on your return. Please review the Return Policy for additional information.

You may exchange items for a different size or color if the item is in stock within 7 business days. All returns and exchanges are at the cost of the customers. We will only pay return shipping and replace items if they are defective or damaged upon arrival.

Due to health codes, compression socks and medical instruments may not be returned or exchanged except in the case of a manufacturer’s defect. Embroidered garments are not returnable unless we have made an error in embroidering your garment. 

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you've done all of this and you still have not received your refund yet after 10 business days, please contact us at info@savvymedicalscrubs.com.

We accept all major credit cards. Unfortunately, we do not accept bank transfers, or money orders. When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.